Skip to main content
kim-elishap59958524
Participant
Feb 23, 2017 5:25 AM UTC
Answered

Licensing mistakes

Hi there,

I find the functionality on adobe stock confusing and it turns out I licensed several files that I didn't mean to. I was just trying to save them to a folder. Can i get them unlicensed?

FILE #: 105176896

FILE #: 104830557

FILE #: 51135991

FILE #: 61474937

    This topic is closed to new replies. Start a new post to keep the conversation going.
    spsb84Correct answer
    Inspiring
    Feb 23, 2017 12:36 PM UTC

    Hi Kim-Elishap,

    It's not possible to undo the images accidentally licensed but as a gesture of goodwill and one time exception we have added some credits to your account.

    Would request you to kindly sign in to Stock.adobe.com and validate the available licenses on the top right hand side.

    Please do refer following articles for future help and guidance.

    Common Questions, Adobe Stock

    Unable to download Adobe Stock images

    I just purchased a license for an image but the watermark is still there. How do I remove it?

    Hope this helps.

    Thanks

    Simar

    2 replies

    spsb84Correct answer
    Inspiring
    Feb 23, 2017 12:36 PM UTC

    Hi Kim-Elishap,

    It's not possible to undo the images accidentally licensed but as a gesture of goodwill and one time exception we have added some credits to your account.

    Would request you to kindly sign in to Stock.adobe.com and validate the available licenses on the top right hand side.

    Please do refer following articles for future help and guidance.

    Common Questions, Adobe Stock

    Unable to download Adobe Stock images

    I just purchased a license for an image but the watermark is still there. How do I remove it?

    Hope this helps.

    Thanks

    Simar

    Translate
    kim-elishap59958524
    Participant
    Feb 23, 2017 3:52 PM UTC

    Thank you!

    Translate