Lost Adobe stock credits due to Credit Card number change

Forum|Forum|4 years ago
October 5, 2021
3 replies
416 views

I need to reinstate lost Adobe stock credits that were lost due to Credit Card number change. The only email I got is that subscription was canceled which I did not do. When I updated my CC number, all accumutated credits were loast. Please help.

Cancellation Confirmation Your subscription has ended. To re-subscribe, please contact Customer Support.

This topic has been closed for replies.

R

Rio5F9B

Participant

My credit card is about to expire too, so this information is relevant to me.

WendellaBee

Adobe Employee

You can edit your billing information under https://account.adobe.com when you have your new card information, expiration date.

WendellaBee

Adobe Employee

Hi @antons20442826,

Thanks for reaching out regarding a lack of notification when your subscription was past due. I will look into this. Can you tell me if your email address changed within the past few months?

Customer care could assist you with your request. Abambo has provide information on how to contac them.

A

antons20442826Author

Participant

My email stayed the same for years. Its strange that the only email I got is when plan was cancelled.

WendellaBee

Adobe Employee

I agree and am looking into it. Please do contact customer care for further assistance.

Abambo

Community Expert

You probably made an error when updating your credit card data. You need to contact Customer Service for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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