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C
Creative Wavelength
Participant
July 27, 2017
Answered

Lost all my images

  • July 27, 2017
  • 1 reply
  • 415 views

I can understand your business logic in only letting people keep their images if they keep renewing every month. However, I'm left feeling very let down by the service here. I had 60+ Images stored up and didn't see the point in continuing to pay monthly if I'm not using it at the rate of 10 images consistently. I received no warning to use the images or that they would be removed from my account so now it feels like I've been robbed of 6 months worth of payments to Adobe Stock, feeling let down by the service here.

Rant over.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi David,

    If you are unable to contact support, please refer Contact Support FAQ: Unable to reach support through the "Contact US" link

    This will help you to reach the chat feature as well.

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    July 28, 2017

    Hi David,

    I have checked your account and noticed that you haven't downloaded the unused credits before the subscription got canceled.

    The assets which are downloaded would remain forever in your license history.

    I would request you to Contact Customer Care for further help.

    Regards,

    Twarita

    C
    Creative WavelengthAuthor
    Participant
    July 29, 2017

    Hey,

    Yes the issue is the unused credits. I was given no warning these would be removed, the reason I canceled was I had too many stored up so I didn't see the point in paying for more if I had 50-60 still to use.

    The problem with the 'Contact Customer Care' section is for every single 'troubleshoot' issue, the direct advice is to come here :/

    Is there a direct email or chat feature I could use?

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    July 31, 2017

    Hi David,

    If you are unable to contact support, please refer Contact Support FAQ: Unable to reach support through the "Contact US" link

    This will help you to reach the chat feature as well.

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita

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