Lost my Adobe Stock Credits

Hi @Myn_Team,

If the credits were purchased for a team you'll want to contact team support which can be accessed via the team's admin console.

Hm, just check that you are signed in into the correct account. Go to https://account.adobe.com/plans to confirm yor plan status. If there is no plan, you may be signed in into the incorrect ID or you have a buisiness ID and are signed into the private area or vice versa. You may sign out and sign in again, to check if that helps.

If not, you should contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.


For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.