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dabuk
dabuk
Participant
December 28, 2017
Answered

Lost my Adobe Stock Credits when changing CC subscription

  • December 28, 2017
  • 1 reply
  • 416 views

I have been using the creative cloud subscription with adobe stock for over a year now. In this time i have built up credits that i haven't used on adobe stock. I decided to downgrade my CC subscription to not include the stock as i had loads of credits (that i had paid for in my subscription).

I figured it would make more sense to buy as i go in future once i had used all my credits. Now they all seem to have disappeared? I would like to know what this glitch is and i would also like them to be added back to my account immediately as i have already paid for them!

Thanks in advance

This topic has been closed for replies.
Correct answer twaritar3263062

I would request you to contact our support team for the refund related queries. Please see the link shared above.

If you are unable to reach our support through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

1 reply

twaritar3263062
twaritar3263062
Participating Frequently
December 28, 2017

Hi David,

Sorry to hear that you are facing troubles. I have checked your account details and noticed that you had a Creative-cloud for individuals-All Apps+Adobe Stock subscription which has been cancelled and  your remaining assets got expired on 12/14/2017.

I would like to let you know that you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

You may also contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

dabuk
dabukAuthor
Participant
December 28, 2017

Hi,

Thank you for your reply.

Well to be frank i'm disgusted with the answer as i have paid for these already. I imagine that this is covered in the t's and c's but it doesn't mean it doesn't stink!

I shall contact support and then seek alternative software solutions should they not reinstate my paid for credits.

Had i of known this i would have used them all before downgrading my subscription.

Regards

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 28, 2017

    I would request you to contact our support team for the refund related queries. Please see the link shared above.

    If you are unable to reach our support through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards

    Twarita

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