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Joy Van
Joy Van
Participant
July 8, 2017
Answered

Lost my Credits

  • July 8, 2017
  • 1 reply
  • 442 views

Hello, I also lost my credits. I am not even sure how many I had but my credit card date expired and once I went in and renewed the card info all my credits I had saved were gone. Can you see how many I had and retrieve them? I have been a customer with adobe stock and fotolia which merged into adobe stock for years.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Jason,

    I see your account has been suspended and thus the remaining assets got expired on 12/14/2017. Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    July 8, 2017

    Hi Joy,

    I have checked your account and noticed that your unused credits/unused license on 8th of July 2017 is zero and therefore you are not able to see them in your account anymore.

    Also, I see that your plan is not active at the moment, if you wish to renew your plan please Contact Customer Care

    Please feel free to update this thread in case of any additional query.

    Regards,

    Twarita

    J
    JBIRD!!@!
    Participant
    December 15, 2017

    I had 80 images available yesterday.  None today.  Please advise.

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 15, 2017

    Hi Jason,

    I see your account has been suspended and thus the remaining assets got expired on 12/14/2017. Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards

    Twarita

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