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L
Luis22023486i2po
Participant
December 1, 2021
Answered

LOST OR DELETED ADOBE STOCK ASSETS

  • December 1, 2021
  • 1 reply
  • 1565 views

I have been an adobe stock client since July 13 2019, and I did use less than the 10 assets per month, and saving the others for when needed. It came as a surprise to me that when I stopped paying in August 13 (because I forgot to add my new credit card) my account was cancelled, and my available assets were not available anymore. Can anyone help me to solve this? since I had over 60 assets available in my account, and today when I reactivated both my Adobe Suite and my Adobe Stock Account i only have 10 assets available (the 10 i just payed for).

 

Thanks for your help!

This topic has been closed for replies.
Correct answer WendellaBee

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
December 1, 2021

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


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