Skip to main content
K
kabelbrand
Participant
September 19, 2017
Answered

lost stock after termination?!

  • September 19, 2017
  • 1 reply
  • 213 views

I cancelled adobe Stock but I had like 23 pictures left for download.

So my question ist: Where are they?! When I want to download a picture adobe suggests me to subscribe to adobe Stock but there have to be some downloads left?!

Why is this happening? May you can help me.

Thanks a lot!

This topic has been closed for replies.
Correct answer twaritar3263062

Hi Marion,

Please see the answer below:

If I cancel my subscription, can I still use any unused licenses in my account?

No. You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Also, you may refer to Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Additionally, I would like to let you know that if you had downloaded the remaining assets before cancellation, they would have remained in your license history forever.

Feel free to update this thread in case of any additional query.

Regards,

Twarita

1 reply

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
September 19, 2017

Hi Marion,

Please see the answer below:

If I cancel my subscription, can I still use any unused licenses in my account?

No. You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Also, you may refer to Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

Additionally, I would like to let you know that if you had downloaded the remaining assets before cancellation, they would have remained in your license history forever.

Feel free to update this thread in case of any additional query.

Regards,

Twarita

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices