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A
art-ongs99873561
Participant
July 9, 2018
Answered

Lots of images left to download but not be able

  • July 9, 2018
  • 2 replies
  • 603 views

I try to licensing one image and I have about 80 images credit left to download but it say that it was a problem with payment and ask me to check it.

Why can't I download even that I have a lot credits on my account?

    Correct answer Jill_C

    The cancelation page clearly states that unused credits are lost when you cancel. Adobe suggests that you use up your credits before canceling. It's a subscription. If you're no longer a subscriber, you can't utilize the service.

    2 replies

    T
    tomm48848945
    Participant
    September 4, 2025

    Typcial Adobe scumbag policy on having to have an active payment method to download credits, which are lost when you cancel your subsciption.

     

    I hate Adobe with a passion and can't wait for the day they become irrelevant.

    Jill_C
    Community Expert
    Jill_CCommunity ExpertCorrect answer
    Community Expert
    September 4, 2025

    The cancelation page clearly states that unused credits are lost when you cancel. Adobe suggests that you use up your credits before canceling. It's a subscription. If you're no longer a subscriber, you can't utilize the service.

    Jill C., Forum Volunteer
      twaritar3263062
      Community Manager
      twaritar3263062Community Manager
      Community Manager
      July 9, 2018

      Hi art-ongs99873561,

      Sorry to hear that you are facing issues with Stock services.

      I have checked your account and noticed that your Adobe Stock subscription has been suspended due to payment issues.

      Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

      In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

      Feel free to update this thread in case of any additional questions.

      Regards,

      Twarita

      A
      alffie
      Participant
      July 9, 2018

      I have 118 credits on my account. If I cancel my subscription, will I be able to use those credits? Or do I need to maintain a subscription?

      twaritar3263062
      Community Manager
      twaritar3263062Community Manager
      Community Manager
      July 10, 2018

      Hi Thomas,

      Thanks for reaching out to the Adobe Stock community.

      I would suggest you download all your assets (118) prior to cancelling your Stock subscription. The downloaded assets remain in your license history.

      Even after the cancellation of the subscription, the assets remain valid until the last billing date, after which they expire if not downloaded.

      Hope this information helps!

      Feel free to update this thread in case of any additional questions.

      Regards,

      Twarita

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