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Participant
November 25, 2022
Answered

Me han cobrado este programa y no lo he solicitado

  • November 25, 2022
  • 3 replies
  • 736 views

Hola me han cobrado està aplicacion de mas y yo no la he comprado... llevo un mes intentando contactar con alguien y he cándelado el plan y me han cobrado 36, 29€ más 181,44€ ESTOY MUY ENFADADA CON EL SERVICIO DE AYUDA 

This topic has been closed for replies.
Correct answer Abambo

With the plan, that you have taken, you have the first month free, the 11 months following are getting charged. You gave the authorization to this when you took the plan. The conditions are shown, and you explicitly need to agree to those. The confirmation e-mail does remind you of those conditions too, including the date, when the billing period starts.

at the end of the mail, you find this:

Sorry, but charge without consent does not work.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

3 replies

Participant
December 1, 2024

A mi me ha ocurrido lo mismo , debi de consultar un pdf y se activo el periodo de prueba , me han cobrado mas de 6 meses sin usarlo y por cancelar 73 euros

 

 

Jill_C
Community Expert
Community Expert
December 1, 2024

It's always advisable to read and understand the cancellation terms of any subscription that you sign up for.

Jill C., Forum Volunteer
Abambo
Community Expert
Community Expert
November 25, 2022

First: you have taken an annual subscription of Adobe stock, probably by adding it to a plan you have bought recently or by taking the free-30-day-10-assets offer. That plan needs to be cancelled before the end of the first 30 days so that you do not get charged and during the first 14 days of your paid subscription to get refunded. Passed that date, you have an annual subscription of 10 assets per month. If you want to cancel, you can do so without a problem, but you need to pay an early termination fee of half of the remaining due. That is all well documented in the terms and conditions that you have agreed upon when taking the plan and with the confirmation e-mail that has been sent to you at the start of the plan.

 

There is no need to be angry with support. Support is easy to contact, and there are multiple options. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
Participant
November 30, 2022

The thing is that I have bought the creative cloud option. I have not bought anything and have no email confirmation of the Adobe stock. We are angry because it is not easy to have access to ask such question to adobe team and have to require to ask in the community. 

 

 

 

 

.

WendellaBee
Adobe Employee
Adobe Employee
November 30, 2022

The members of this community cannot assist you with this. You will need to contact customer support as mentioned by Abambo. Follow his instructions to contact support. Be sure that you are signed in with the account that has the Adobe Stock subscription. Be sure to obtain a case number from the agent.

Henrik Heigl
Community Expert
Community Expert
November 25, 2022

Hi,

 

sorry, to hear that. But you are here in the Support Community and we have not Account information what so ever. You can find Support for Account 6 Billing at https://helpx.adobe.com/support.html

Hope that helps.

regards,Henrik
Participant
November 25, 2022

Hola, me pasa lo mismo y no hay forma de contactar con los de soporte. No han cobrado el primer mes pero los siguientes han cobrado sin mi consentimiento. 

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
November 25, 2022

With the plan, that you have taken, you have the first month free, the 11 months following are getting charged. You gave the authorization to this when you took the plan. The conditions are shown, and you explicitly need to agree to those. The confirmation e-mail does remind you of those conditions too, including the date, when the billing period starts.

at the end of the mail, you find this:

Sorry, but charge without consent does not work.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer