ME PASÉ DE LA PRUEBA GRATUITA

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Hola, tuve la prueba gratuita de Adobe Stock y me olvidé de cancelar la suscripción gratuita. Venció el 27 de Marzo, pero por alguna razon mi tarjeta no se ha cobrado el plan de 103 soles, hubo un error y no se ha procesado el pago. Me sale que mi cuenta tiene problemas con loss pagos y que lo actualice. Si lo dejó así como está se suspenderá el plan que se activó después de la prueba gratuita? o se va ir acumulando cada mes y en cualquier momento me quitan el dinero??

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angie_paola_5417

Participant

tengo el mismo inconveniente en este momento, que hiciste al fin ?

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Anonymous

Debes iniciar un chat en la misma página. Ten en cuenta el horario, si eres
de Perú yo les hablé a las 2 de la tarde porque luego no responden. En mi
caso, les mencioné que quise solo tener una prueba y no volví a utilizarlo.
Me dijeron que tenía que pagar una penalidad pero era imposible que pague
eso.y al final ellos mismo cancelaron la suscripción.

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A

angie_paola_5417

Participant

y cuanto se demoro en cancelarte la suscripcion?

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Abambo

Community Expert

Your obligations will continue and you will need to pay the dues. You have contractual obligations and you need to meet them.

Contact Adobe customer care to see what can be done about that. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

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ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Community Expert

The amount due will continue to accumulate until you formally cancel the subscription. To cancel an Adobe Stock subscription, follow the steps outlined here:

Cancel your Adobe Stock membership

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Jill C., Forum Volunteer

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