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Niall157F
Participant
November 21, 2022
Question

Misleading asset

  • November 21, 2022
  • 2 replies
  • 528 views

I just licensed asset #225530629 as the preview shows that it has a transparent background (and the description says that it can be used on any background). It turns out that the transparent background shown is actually a layer in the vector file designed to LOOK like the transparent checkerboard.

When this layer is turned off, there is a solid white background, and if this is turned off then the snowflakes look terrible.

Can someone credit this license back, and get this misleading asset removed from Adobe Stock please?

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 21, 2022

However, I doubt that Adobe will discuss with you, if you don't want the asset, just delete it and contact Adobe Customer Support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

Or wait for @Vani_100 to jump in and to grant you a replacement credit.

ABAMBO | Hard- and Software Engineer | Photographer
Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 21, 2022

The asset is probably OK (I did not license this one, but a number of different other ones). The "problem" with these assets is, that whatever you want to do with this asset, you need to put it on top of a solid background.

ABAMBO | Hard- and Software Engineer | Photographer
N
Niall157FAuthor
Participant
November 21, 2022

I'm afraid that I disagree with your assessment. The asset is not OK. The preview implies that this asset has a transparent background but it does not. The author has even had to "fake" the transparent background as a layer in the AI file. I hope that someone will credit this back to my account.  

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 21, 2022
quote

The author has even had to "fake" the transparent background as a layer in the AI file.


By @Niall157F

That's the way all assets like this work, like 463136072.

or 350213110

...and as said before, a lot of those assets need a background against which they do their magic. Without a background, the image looks weird:

 

This is advanced Illustrator use and has nothing to do with misleading assets.

 

 

ABAMBO | Hard- and Software Engineer | Photographer
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