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BethenyH
BethenyH
Participant
August 31, 2022
Question

Misleading image format

  • August 31, 2022
  • 2 replies
  • 202 views

I just downloaded an image that said it was Illustrator. Upon opening it up in Illustrator I have discovered it's actually an embeded Photoshop file and is uneditable. That's super misleading. I was planning to use the graphic in multiple sizes and extend the background myself for our email & social media but now cannot. I would like credit refund but also I think this file should be labeled differently. It's super misleading. 

This topic has been closed for replies.

2 replies

L
Lucas27366372sb0n
Participant
November 30, 2022

I experienced a similar situation when looking for a picture to edit and add to Fakaza . 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 31, 2022

It's not only misleading, it's also against the quality terms, and it should have been refused during the moderation phase. Could you please post the asset ID, so that @Contributor1 from Adobe can check the asset and decide what can be done?

 

I would suggest that you try to find a different asset that may be used for your project, I'm confident that Contributor1 will refund you the credit.

ABAMBO | Hard- and Software Engineer | Photographer
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