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alexc31684430
Participant
April 17, 2018
Answered

Mispurchase by minor

  • April 17, 2018
  • 1 reply
  • 389 views

I have a problem regarding the mispurchase of footage.

The daughter of a well-known has made a mispurchase on Adobe Stock in my name. I wasn't paying attention by having her surf the Internet on my computer. Now I am faced with the problem that I do not need the purchased material nor do I have any use for it.

So I would like to return the license and cancel the payment. Is that possible in any way?

By the way, the Adobe Stock fast payment system is a bit too fast, a final check of the shopping cart would be desirable so no mispurchase can happen anymore.

Best regards,

Alex 

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Alex,

    I'm sorry to hear that.

    Since it is a refund request and the cancellation of the license purchase, I would request you to Contact Customer Care for the same.

    Feel free to update the thread in case of any troubles.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    April 17, 2018

    Hi Alex,

    I'm sorry to hear that.

    Since it is a refund request and the cancellation of the license purchase, I would request you to Contact Customer Care for the same.

    Feel free to update the thread in case of any troubles.

    Regards,

    Sheena

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