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alexc31684430
Participant
Apr 17, 2018 7:14 AM UTC
Answered

Mispurchase by minor

I have a problem regarding the mispurchase of footage.

The daughter of a well-known has made a mispurchase on Adobe Stock in my name. I wasn't paying attention by having her surf the Internet on my computer. Now I am faced with the problem that I do not need the purchased material nor do I have any use for it.

So I would like to return the license and cancel the payment. Is that possible in any way?

By the way, the Adobe Stock fast payment system is a bit too fast, a final check of the shopping cart would be desirable so no mispurchase can happen anymore.

Best regards,

Alex 

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Apr 17, 2018 12:09 PM UTC

    Hi Alex,

    I'm sorry to hear that.

    Since it is a refund request and the cancellation of the license purchase, I would request you to Contact Customer Care for the same.

    Feel free to update the thread in case of any troubles.

    Regards,

    Sheena

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    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Apr 17, 2018 12:09 PM UTC

    Hi Alex,

    I'm sorry to hear that.

    Since it is a refund request and the cancellation of the license purchase, I would request you to Contact Customer Care for the same.

    Feel free to update the thread in case of any troubles.

    Regards,

    Sheena

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