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Bear Printing
Bear Printing
Participant
February 9, 2023
Question

Missing Adobe Stock Credits

  • February 9, 2023
  • 2 replies
  • 225 views

I was recently persuaded to swap my Adobe account from a persona to a business account. When I log into adobe stock now, it shows the updated account, but none of the credits transferred. Also, the history just shows the few that I just purchased.

If I log into the old personal account, the history is all there, but it has no credits at all (which I would expect)

 

Any help in getting those credits to show back up would be very appreciated.

 

Thanks!

This topic has been closed for replies.

2 replies

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
February 10, 2023

Hi @Bear Printing, 

Yes you are eligible to have your unused quota from your closed personal subscription transferred to your new business subscription. You are also eligible to have the license history transferred to the business subscription. This was not done. Please contact customer care and let them know that your case was not handled appropriately. This is your case number ADB-28042683-C2X2 from your previous contact with the customer care team.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 9, 2023

Please contact Adobe Customer Support for this. I think best is to use the admin console. https://adminconsole.adobe.com/support

 

You need to a plan administrator to do so.

 

You are welcome to update this thread if you need further help.

ABAMBO | Hard- and Software Engineer | Photographer
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