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Steven28366444w8z0
Participant
February 11, 2023
Answered

Missing Adobe Stock Credits

  • February 11, 2023
  • 1 reply
  • 338 views

Hi 

 Im having the same issue, I went have having 80 credits now I have 17. I tried using the link you posted but 

it comes up with this "

We're sorry.

You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.

 

I have paid alot of money for this and now I have no way of even getting any support from adobe.

 

Please can you assist?

 

This topic has been closed for replies.
Correct answer Abambo

Do you have a Teams/Enterprise subscription? If this is the case (as with the OP), an administrator can contact Adobe customer care and check what's wrong. But I suspect you are having an individual subscription (remember OP has transferred his individual subscription to an Enterprise/Teams account) so you should contact Adobe customer care via the standard channel. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
February 12, 2023

Do you have a Teams/Enterprise subscription? If this is the case (as with the OP), an administrator can contact Adobe customer care and check what's wrong. But I suspect you are having an individual subscription (remember OP has transferred his individual subscription to an Enterprise/Teams account) so you should contact Adobe customer care via the standard channel. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
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