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TWwob_ag
TWwob_ag
Participant
Dec 3, 2018 8:51 AM UTC
Answered

Missing invoice

Hello,

last week I have downloaded three Adobe stock pictures. I have received one bill for only one of the photos which I can see in my account, but two are still missing. I need them for my organization.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Dec 5, 2018 1:37 PM UTC

    Hi Sarah,

    Please reach out to our support teamSupport FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

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    3 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Dec 4, 2018 1:15 PM UTC

    Hi Thurid,

    Thanks for reaching out to the Adobe Stock community.

    I have checked your account details and noticed that you had purchased an Adobe Stock on-demand asset on 29 Nov 2018 and the other 2 assets which are licensed are considered as on-demand "overage" license. Since there is a single order number for your purchase, you have received only 1 invoice for the same.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    sarahk56550582
    Participant
    Dec 5, 2018 12:57 PM UTC

    Hello, Twarita,

    unfortunately, 3 amounts á 11,99 EUR were charged from our credit card.

    I need an invoice for each amount in the accounting department.

    Please send the missing receipt to Thurid or me <removed by the moderator>

    Thank you very much!

    regards,

    Sarah

    Translate
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Dec 5, 2018 1:37 PM UTC

    Hi Sarah,

    Please reach out to our support teamSupport FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

    Translate
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