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TWwob_ag
TWwob_ag
Participant
December 3, 2018
Answered

Missing invoice

  • December 3, 2018
  • 1 reply
  • 645 views

Hello,

last week I have downloaded three Adobe stock pictures. I have received one bill for only one of the photos which I can see in my account, but two are still missing. I need them for my organization.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Sarah,

    Please reach out to our support teamSupport FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    December 4, 2018

    Hi Thurid,

    Thanks for reaching out to the Adobe Stock community.

    I have checked your account details and noticed that you had purchased an Adobe Stock on-demand asset on 29 Nov 2018 and the other 2 assets which are licensed are considered as on-demand "overage" license. Since there is a single order number for your purchase, you have received only 1 invoice for the same.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    S
    sarahk56550582
    Participant
    December 5, 2018

    Hello, Twarita,

    unfortunately, 3 amounts á 11,99 EUR were charged from our credit card.

    I need an invoice for each amount in the accounting department.

    Please send the missing receipt to Thurid or me <removed by the moderator>

    Thank you very much!

    regards,

    Sarah

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 5, 2018

    Hi Sarah,

    Please reach out to our support teamSupport FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

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