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jackiew18658223
jackiew18658223
Participant
April 13, 2023
Answered

Missing Stock Libraries - Shared Team Account

  • April 13, 2023
  • 1 reply
  • 482 views

Hi All,

 

I've recently been doing some work on Adobe Stock, saving a load of images to themed libraries for research, ready to license them when I'm happy with the selection. I've been using the same computer at work to create all of the libraries and it has been working great until I recently swapped machines to work from home.

 

I am using the same account, however now when I go onto my stock account, I see a completely different set of libraries, ones that I have used in the past but weren't on the work computer I was using. To make matters worse, now when I load Adobe Stock on my work PC, I only see the old ones. The 25+ libraries that I've just created are completely lost. The only 1 that is saved is one that I previously sent to myself earlier in the project so I could open it remotely.

 

If anyone could suggest how to retrieve these libraries that would be amazing and would save me a lot of time. I've already tried all the different ways of logging in and changing between personal & team account so I know it's not that.

 

I've attached below a screenshot of the libraries as they currently look (libraries.jpg) as well as a couple of screenshots of libraries I'd created before. (These screenshots were taken previously to share with the rest of the team / Colours.jpg & Eco.jpg)

 

Thanks in advance,

 

Jackie

This topic has been closed for replies.
Correct answer Bibilelo

Hi @jackiew18658223 , 

I see you are part of a team. When you are connecting into Adobe Stock, do you select the good profile? This step is done before landing on Adobe Stock homepage. The profile you choose here is the one where Libraries are saved. 
The one you choose after being connected in the navbar is the one used to License assets.

1 reply

B
Community Manager
BibileloCommunity ManagerCorrect answer
Community Manager
April 13, 2023

Hi @jackiew18658223 , 

I see you are part of a team. When you are connecting into Adobe Stock, do you select the good profile? This step is done before landing on Adobe Stock homepage. The profile you choose here is the one where Libraries are saved. 
The one you choose after being connected in the navbar is the one used to License assets.

    jackiew18658223
    jackiew18658223Author
    Participant
    April 13, 2023

    Thank you for your reply!

     

    Signed out of my team account, and signed back into my personal, and there they all are! You've just saved me a good week of my life, my hero ❤️

     

    Thank you so much,

     

    Jackie

    B
    Community Manager
    BibileloCommunity Manager
    Community Manager
    April 13, 2023

    You're welcome!

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