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douglasj58768714
douglasj58768714
Participant
October 10, 2017
Answered

Missing stock photos

  • October 10, 2017
  • 1 reply
  • 281 views

I should have about 19 stock photo credits, but they are not showing up. 

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Please Contact Customer Care for refund requests.

    1 reply

    Sheena Kaul
    Sheena Kaul
    Legend
    October 10, 2017

    Hi Douglas,

    I have checked your account details and it seems that your Adobe Stock subscription has been canceled and that is the reason why you aren't able to see your leftover credits in your account.

    You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

    Regards,

    Sheena

    douglasj58768714
    douglasj58768714Author
    Participant
    October 10, 2017

    I want a refund then. I cancelled the Adobe stock subscription some time

    ago and have been able to use the credits. In fact, I used one just last

    week. Can you please give a number to call?

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    October 10, 2017

    Please Contact Customer Care for refund requests.

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