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jasmine5C70
Participant
April 10, 2021
Answered

Mistakenly purchased a image

  • April 10, 2021
  • 1 reply
  • 589 views

Help! I accidentally buy a license for an image, that I didn't want (393438567). Can I "return" the image and get back my credit? Thanks.

This topic has been closed for replies.
Correct answer Abambo

I think Sheena is no more responsible for Adobe Stock. 

 

@jasmine5C70 should contact customer care for this. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

 

 

1 reply

thatsmauri
Community Expert
thatsmauriCommunity Expert
Community Expert
April 10, 2021

Images can't be unlicensed, but you can get your credit back.
Please follow what Abambo posted below.

 

I'm pinging Sheena Kaul for assistance 🙂

 

Transparency edit: Removed ping and added note about Abambo's reply.

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
April 10, 2021

I think Sheena is no more responsible for Adobe Stock. 

 

@jasmine5C70 should contact customer care for this. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

 

 

ABAMBO | Hard- and Software Engineer | Photographer
thatsmauri
Community Expert
thatsmauriCommunity Expert
Community Expert
April 10, 2021

Hm, that's a shame.

I remember seeing a general "refund thread" for accidental Stock purchases in the past, but that one doesn't exist anymore I guess?

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