Mistakenly purchased a image

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Help! I accidentally buy a license for an image, that I didn't want (393438567). Can I "return" the image and get back my credit? Thanks.

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AbamboCorrect answer

Community Expert

I think Sheena is no more responsible for Adobe Stock.

@jasmine5C70 should contact customer care for this. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer

thatsmauri

Community Expert

Images can't be unlicensed, but you can get your credit back.
Please follow what Abambo posted below.

~~I'm pinging Sheena Kaul for assistance~~ 🙂

Transparency edit: Removed ping and added note about Abambo's reply.

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Abambo

Correct answer

Community Expert

I think Sheena is no more responsible for Adobe Stock.

@jasmine5C70 should contact customer care for this. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

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ABAMBO | Hard- and Software Engineer | Photographer

thatsmauri

Community Expert

Hm, that's a shame.

I remember seeing a general "refund thread" for accidental Stock purchases in the past, but that one doesn't exist anymore I guess?

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