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A
Al Pope
Participating Frequently
June 16, 2020
Answered

Money Back

  • June 16, 2020
  • 3 replies
  • 1434 views

I tried Adobe Stock for free, and I didn't want to subcribe, but a month later money were withdrawn. Can I cancel subscription and get my money back? There was no purchase.

Correct answer Abambo

12 days


12 days is not 14 days! If you want to know more about this contact customer care: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

I can't help as I do not have access to those Adobe internal resources.

3 replies

L
liliana_&_hermilo_1555
Participant
April 25, 2025

This company take the money with out authorization even when you request cancellation find better option

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
April 26, 2025

Most annual subscriptions include an early cancellation fee. Have you read the T&C's?

Jill C., Forum Volunteer
H
hagop741@gmail.com
Participant
June 17, 2020

Hi I had the same problem I randomly got three charges from adobe stock this morning and the receipt in my email was in French. How did you cancel you subscribtion and get your money back?

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
June 17, 2020

Hi hagop741,

 

Please review your License History on https://stock.adobe.com. Sign into the site and open the menu under your name. You can view your billing history on https://accounts.adobe.com click plans > order history. The items that were recently purchased were not subscription items. They were extended licenses for on demand assets. 

 

If you require additional assistance please contact customer care, https://helpx.adobe.com/contact.html

H
hagop741@gmail.com
Participant
June 18, 2020

Hi EvilbugQueen 

 

thank you for the responce, yes I see that the items i purchased were not subscription items and that they were one time but I never even signed up for adobestock nor have I ever purchased anything from adobe stock. All I ever signed up for was light room which is 10$ a month. Regardless I doubt I will get a refund for whatever I "purcchased" but i was hoping if someone could help me atleast removed my credit card from adobe stock so i dont keep getting charged. When i look up how to cancel it says to go to manage subsciption under the Stock tile but my adobe stock is "on demand" and doesnt let me cancel anything or remove my credit card. Do you know of a work around to cancel Adobe Stock on demand? 

 

Thank you for the help

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
June 16, 2020

Hi Al Pope,

I've reviewed your record using the Adobe ID you are using on the forums and I see that your subscription has been closed.

 

A
Al PopeAuthor
Participating Frequently
June 17, 2020

Yes, I found how to close it. Will money return automatically?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
June 17, 2020

If you cancelled in the first 14 days, yes! It takes up to 14 days to return the money, however, as returns are processed manually.

Abambo
via mobile phone.

ABAMBO | Hard- and Software Engineer | Photographer
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