Monthly Debits - No active plan

Question

I tried a free trial on adobe stock. Two days after I signed up for the free trial they debited my account. As I had taken some photos on my FREE trial, I left it, however when I logged on to my account there shows no active plans to cancel. I assumed that it had then expired.

This month the debit is going off again, and due to me not having funds in that account I am being charged by my bank for the bounce fees.

I cannot talk to a support agent because I don't have an active plan, but yet they try to debit me.

Abambo · Accepted Answer

Hi Leslie, as you get charged, you can talk to support. And you need to talk to support for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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