Skip to main content
D
dianaa39059676
Participant
February 21, 2018
Answered

Monthly Fee for a product that I did not requested

  • February 21, 2018
  • 1 reply
  • 339 views

Hi Adobe,

I really appreciate if someone from support can comeback to me regarding a monthly fee that is been charged to my credit card for a product that I did not requested. All I did was to purchase a video on October 2016 with my credit card and suddenly, I realized I'm been charged a monthly fee o $32,99.

I do not know where this come from, I understood it was one an only payment for the video and that's it!

This is URGENT!!! I've been charged  times already and I've been trying to get support several times without luck at all.  As I am good citizen, I've been paying my credit cards on time while you kept avoiding me.

You can contact me via e-mail at diana.alayon.tarquino@gmail.com

Thank you.

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi Diana

    The support team will follow up with you to get this resolved.

    Thanks

    Bev

    1 reply

    Beverley Gray
    Beverley Gray
    Inspiring
    February 21, 2018

    Hi Diana

    It appears that you signed up for a 10 image/month Stock subscription on 12th October 2017, where the first month is free.  The subscription has then renewed each month.

    I will arrange for support to contact you.

    Kind regards

    Bev

    D
    dianaa39059676Author
    Participant
    February 22, 2018

    Hi Beverly,

    Thank you for reaching out. I bought the video and that is all I can recall I did with Adobe and my credit card. How can I cancel that? I need to stop this monthly fees that are being charge to my credit card for some thing I did not requested and, most importantly, I am not even using.

    Pls let me know.

    Thank you.

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    February 22, 2018

    Hi Diana

    The support team will follow up with you to get this resolved.

    Thanks

    Bev

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices