Participating Frequently

Question

My Adobe Stock libraries are gone.

Forum|Forum|4 years ago
October 1, 2021
6 replies
5346 views

I logged into Adobe Stock just now, and all my photo libraries are missing. Is there anything that can be done to recover them?

Libraries

kokoruz

Participant

I also have a similar situation except the libraries are tied to my work and home. I am logged into my work adobe id in both cases but I have two different lightbox libraries. On my home computer I can only see the libraies that I populated at home and on my work computer I can only see the libraries I populated at work. It is not a business/personal issue. I have logged out and logged back in. Toggled profiles. It is so strange. I was relived when I discovered they still existed but super perplexed on why they display separately. It reminds me of the old days of internet bookmarks.

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Mike29864031zjf6

Participant

I am having the same problem. 😞

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Mike29864031zjf6

Participant

I fixed it!! I just went to a random image and clicked on the little "save to library" gray heart. And my library was there again. Hope this helps.

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ThomasNe

Participant

Same issue for me as well, as described by this thread.

The libraries aren't in my personal or work account, they have dissapeared.

WendellaBee

Inspiring

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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MarissaM

Participant

I'm having a similar issue where one of my libraries that I created last week is missing, created in a team/shared account. On the day I created it, I was able to see it on the adobe stock website, but not in illustrator libraries. Now I can't find it anywhere. I have checked https://assets.adobe.com/libraries and tried signing out, clearing my browsing history and cache and signing back in. My other libraries are showing up fine.

WendellaBee

Inspiring

I can see that your team recently migrated to business account. There have been some issue with what libraries display after this migration. When you sign into Adobe Stock you should see a choice of Personal and the name of your Team. Choose Team. When you land on the Stock site click on the profile menu and confirm that you see the name of your team there as well. Check your libraries. Do you see the libraries you are missing? If not, switch to Personal under the profile menu and check your libraries again. If you still cannot see the library sign out of Adobe Stock. Clear your browser history and when you sign in choose Personal instead of your team. Then on the stock site check the libraries under Personal and the team name. Let me know if you have additional questions.

anne-mariem68172899

Participant

I'm having the same issue – loads of images that were saved up until last week, this week none of the libraries are to be seen

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peted319

Participant

I'm having the same issue. Thye're gone where they usually show up it just shows "My library" and it's empty.

WendellaBee

Inspiring

Hi @Generous_wanderlust5ECF,

I can see by your Adobe ID that you are a member of a team. Are you seeing your team name in the profile menu after you sign into the Adobe Stock site or do you see your own name? Depending on where you created the libraries will determine under which profile they appear.

Please reply with what you discover as this can be helpful to other customers.

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Generous_wanderlust5ECFAuthor

Participating Frequently

I created the libraries under my team name, and they do not appear there. They don't appear under my personal profile either.

WendellaBee

Inspiring

@Bibilelo could you look into this please?

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