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joseg60427660
joseg60427660
Known Participant
January 22, 2019
Answered

My Adobe Stock plan was cancelled. Support team can't find the specific reason why. System error?

  • January 22, 2019
  • 1 reply
  • 1264 views

Back in January 18 I received an email saying "We’ve processed your cancellation request. Your Adobe Stock subscription will end on 18-January-2019 (PT)". However, I never did submit a request to cancel the plan, and I didn't miss a monthly payment either. Today, after several chats with different support agents, nobody could find the specific reason why my plan was cancelled.

If I'm up to date on all payments, and never requested my plan to be cancelled, then this has to be some sort of mistake on Adobe's end, right? Maybe a misclick? Mistaken identity?

This topic has been closed for replies.
Correct answer Sheena Kaul

It was a monthly plan, and it's no longer active. Seems very odd to me that it was cancelled without my request, and none of the support staff I chatted with could figure out why. The only recommendation I was given was to just renew the plan manually.

Could someone please confirm that I will actually receive my credits back if they disappear due to plan cancellation, after I renew the plan? It's what I'm mainly worried about. I have too many credits that I haven't used yet.


Hi Jose,

I apologize for such an experience.

I did check your account and see that the subscription for Adobe Stock - 10 images/month has been cancelled and you'd 56 licenses left in your account.

Although the reason is unknown, what I can do for you is I'll assist you to sign up for a new subscription plan for Adobe Stock from here: Adobe Stock pricing and membership plan | Adobe Stock It can be any plan of your choice, whichever suits your requirements and I'll add the unused 56 license to your account.

Let me know if that helps!

Regards,

Sheena

1 reply

joseg60427660
joseg60427660Author
Known Participant
January 22, 2019

Something else I guess worth mentioning is although the plan was cancelled for who knows what reason, I still have my credits even though the email also mentioned I would lose them.

The last person I spoke to mentioned that if I do end up losing all the credits that I have currently, then all I have to do is renew the plan, and then I'd receive all of them back. I really hope that's the case.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 22, 2019

What plan is it? Monthly? Yearly?

Look into your Adobe id for the plan you had. If it is still there and active, it has not been cancelled. If not, post again.

ABAMBO | Hard- and Software Engineer | Photographer
joseg60427660
joseg60427660Author
Known Participant
January 22, 2019

It was a monthly plan, and it's no longer active. Seems very odd to me that it was cancelled without my request, and none of the support staff I chatted with could figure out why. The only recommendation I was given was to just renew the plan manually.

Could someone please confirm that I will actually receive my credits back if they disappear due to plan cancellation, after I renew the plan? It's what I'm mainly worried about. I have too many credits that I haven't used yet.

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