My bought some image but they disappear from Stock

Question

Hi everyone,I bought 1 year sub and bought around 20 image with it in the first 2 month, 8 month later I came back to use them for my long term project and some of those image had disappear from my bought selection and I can't find them anywhere in the Stock search, event with the reference number. Second question: I downloaded them when I bought them, but can I still use them for my project or did I lost the right to use them ?Everything is on hold for the moment, but I would appreciate an answer.Thank you

sebastien_Boulay · Accepted Answer

So my 100 not used licenses have been remove from my account ... and I lost 500 $ .. that great thxAdobe a great company !!

twaritar3263062 · Answer

Hi Sebastien,Sorry to hear that you are facing issues with Adobe Stock services.I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 04 of May 2017. The subscription has already been cancelled.I apologize for the experience but the unused licenses are only valid until the last billing date from when the subscription was cancelled.However, the images which you have downloaded once will remain in your license history forever and you can use them in future.Feel free to update this thread in case of any additional questions.Regards,Twarita

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