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J
janell207
Participant
May 4, 2017
Answered

My Dollar Photo credits should NEVER expire!

  • May 4, 2017
  • 2 replies
  • 419 views

I just got one of those emails telling me I have to spend $30/mo to keep my Dollar Photo credits, credits that I have already paid for when I agreed to the Dollar Photo plan.  It never mentioned that these credits were going to expire. 

Here is the email Adobe sent to me at the time of the changeover from Dollar Photo to Adobe:

Dear Dollar Photo Club Member,

Our service is now closed. But we have great news. You can transfer your unused downloads to Adobe Stock until August 31st, for free.

And even more for you – Benefit from a unique promotion on Adobe Stock with similar conditions: $0.99 per image through an annual plan of 10 images for $9.99/month, valid for the first year. This offer can only be redeemed before the transfer of your unused downloads.

This is just greedy and bait and switch by Adobe. You may have given us credits knowing we had paid for the Dollar Photo service.  Why have these credits expire?   I have 172 unused credits and the fact that Adobe wants MORE  money from me is obscene.  How in the heck can I know what images I will need for my clients now. 

You need to immediately rescind the credit expiration. 

Please let us know that you have rescinded this action to delete our credits.

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Susan,

    I would advise you to Contact Customer Care so that we can verify your account details and help you better.

    Please refer Contact Support FAQ: Unable to reach support through the "Contact US" link in case you face troubles connecting to the support.

    Regards,

    Sheena

    2 replies

    J
    janell207Author
    Participant
    May 28, 2017

    Hi Sheena,

    Thank you.  I did call and the woman at Adobe said I needed to let the credits expire before they can do anything.  So I will call later this week and hopefully they can reinstate them. 

    Thanks,

    Susan

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    May 29, 2017

    I am glad Susan that they were able to figure out a way to help you.

    Thanks for reaching out to the support.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    May 5, 2017

    Hi Susan,

    I would advise you to Contact Customer Care so that we can verify your account details and help you better.

    Please refer Contact Support FAQ: Unable to reach support through the "Contact US" link in case you face troubles connecting to the support.

    Regards,

    Sheena

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