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Participating Frequently
March 11, 2024
Answered

My existing Stock Assets Disappeard

  • March 11, 2024
  • 3 replies
  • 299 views

haven't used my assets for a long time but paying every month for years for 3 assets a month. Now they all disappeared. I looked for other conversations about the same issue but they were all locked and I couldn't reply to any of them. If Adobe is charging people and the assets that they have paid for disappear for any reason, it calls for a lawsuit. Whatever is paid for is the property of the payer and CAN NOT be taken back.

This topic has been closed for replies.
Correct answer EvilBug1

@afiemo Your account looks fine from here, and there was a successful download on 03/12/2024.
Please let us know if you are still having problem seeing the credits or the download was not from you. 

 

-EB

3 replies

EvilBug1Correct answer
Adobe Employee
March 13, 2024

@afiemo Your account looks fine from here, and there was a successful download on 03/12/2024.
Please let us know if you are still having problem seeing the credits or the download was not from you. 

 

-EB

Abambo
Community Expert
Community Expert
March 12, 2024

You're talking about credits? Credits expire after one year. If you have 3 assets per month, you will keep a maximum of 36 credits in your account. That is in-line with the terms and conditions you agreed upon. 

 

 

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
March 12, 2024

Do you have an active subscription, I.e. are you still paying for new credits? According to the Adobe Stock terms and conditions, all unused credits are cancelled upon termination of the subscription. 
https://wwwimages2.adobe.com/content/dam/cc/en/legal/servicetou/Stock-Additional-Terms_en_US_20230915.pdf

Jill C., Forum Volunteer