My Payment Is Not Confirmed.

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Hello. I paid for Adobe Stock but I can't use Adobe Stock app. Adobe persistently asks me to update billing information even though money has been deducted from my account. Please help. I need the app urgently.

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Jill_CCorrect answer

Community Expert

There is no app. You can access stock via the webpage and within various Adobe programs, including Photoshop.

Jill C., Forum Volunteer

WendellaBee

Inspiring

I'd recommend checking that your account is in order by visiting https://account.adobe.com and looking for any messaging regarding your payment method there.

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Abambo

Community Expert

As @Jill_C says, Adobe stock is not an app. You can access stock via https://stock.adobe.com.

If you have trouble with your payment, you need to contact customer support on this. This forum can't help you with that. Look here for more information on licensing: https://community.adobe.com/t5/stock/links-for-licensing-terms/td-p/11366788
(Disclaimer: As always with licensing, this is my interpretation of the rules. I think they are correct and advice is based on reading and interpreting the licence terms and on fair use for both the buyer and the artist/stock company, but I cannot rule out that my interpretation is wrong. I'm not an Adobe employee).

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ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Correct answer

Community Expert

There is no app. You can access stock via the webpage and within various Adobe programs, including Photoshop.

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Jill C., Forum Volunteer

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