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Participant
Sep 16, 2019 7:45 PM UTC
Answered

My previous stock credits are gone.

I had about 80 credits left until a couple months ago, and now its gone.

I renewed the subscription and need to return back.

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    Kanikas
    KanikasCorrect answer
    Legend
    Sep 17, 2019 5:23 PM UTC

    Hi, 

    I see you have an Adobe account under the same ID as with forums. The previous assets expired on 8 August 2019. Since they were unused they have expired. Feel free to update the thread for any questions around the same. 

    You may also https://helpx.adobe.com/contact.html for help and information. 

     

    Thanks

    Kanika

    2 replies

    Kanikas
    KanikasCorrect answer
    Legend
    Sep 17, 2019 5:23 PM UTC

    Hi, 

    I see you have an Adobe account under the same ID as with forums. The previous assets expired on 8 August 2019. Since they were unused they have expired. Feel free to update the thread for any questions around the same. 

    You may also https://helpx.adobe.com/contact.html for help and information. 

     

    Thanks

    Kanika

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    Abambo
    Community Expert
    Community Expert
    Sep 17, 2019 12:43 PM UTC

    Did the subscription stop for some time?

     

    If yes, they are lost.

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    ABAMBO | Hard- and Software Engineer | Photographer