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Participant
September 16, 2019
Answered

My previous stock credits are gone.

  • September 16, 2019
  • 2 replies
  • 313 views

I had about 80 credits left until a couple months ago, and now its gone.

I renewed the subscription and need to return back.

    This topic has been closed for replies.
    Correct answer Kanikas

    Hi, 

    I see you have an Adobe account under the same ID as with forums. The previous assets expired on 8 August 2019. Since they were unused they have expired. Feel free to update the thread for any questions around the same. 

    You may also https://helpx.adobe.com/contact.html for help and information. 

     

    Thanks

    Kanika

    2 replies

    Kanikas
    KanikasCorrect answer
    Legend
    September 17, 2019

    Hi, 

    I see you have an Adobe account under the same ID as with forums. The previous assets expired on 8 August 2019. Since they were unused they have expired. Feel free to update the thread for any questions around the same. 

    You may also https://helpx.adobe.com/contact.html for help and information. 

     

    Thanks

    Kanika

    Abambo
    Community Expert
    Community Expert
    September 17, 2019

    Did the subscription stop for some time?

     

    If yes, they are lost.

    ABAMBO | Hard- and Software Engineer | Photographer