My stock account has disappeared

Question

I subscribed for 10 x free stock images, none I downloaded onto my pc. I selected around 5 and downloaded them into the Libary section. The following day the account says I have 0 items in the Library where it allows you to save pictures and the Licence history section says well, I have no history.

I've been trying to get in touch via the online Customer Service but I can't get through too many people waiting and I'm really frustrated.

Has anyone experienced this?

Is there a customer service number and email?

Thanks

Kel

Frustrated user

twaritar3263062 · Accepted Answer

Hi Kel,Can you please check and confirm if you have a different Adobe ID as I do not see any subscription associated with the ID you have used to post in forums?Also, you may refer to the link to contact our support team Support FAQ: How can I contact Adobe for support? If you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Feel free to update this thread in case of any additional query.Regards,Twarita

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