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hetschg49128609
Participant
Nov 7, 2018 9:49 PM UTC
Answered

Nach migration von Fotolia zu Adobe Stock Fehlermeldung Lizenz nicht verfügbar

Hallo

Ich hatte bis jetzt ein Konto bei Fotolia. Da Adobe mich lieb gebeten hat, meinen Account zu Adobe Stock umzuziehen habe ich das gemacht.

Jetzt wollte ich ein Bild lizenzieren und erhalte nur die Meldung "Onlinelizenzen sind in Ihrer Region nicht verfügbar"

Was kann ich da machen?

Vielen Dank

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Beverley Gray
Beverley GrayCorrect answer
Inspiring
Nov 13, 2018 1:13 PM UTC

Hi Marc

The issue will be fixed tomorrow, allowing you to use the credits in your Adobe Stock account (but not purchase more).

Are you able to wait another day?

Kind regards

Bev

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3 replies

Beverley Gray
Beverley Gray
Inspiring
Nov 8, 2018 11:05 AM UTC

Hi there

We do not sell Adobe Stock directly in Liechtenstein.

Updated info - there is currently an issue meaning you can't use transferred credits.  We hope this will be fixed next week, but if you urgently need to use the credits, let us know and we can arrange for them to be reverted back to Fotolia.

Kind regards

Bev

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hetschg49128609Author
Participant
Nov 12, 2018 12:53 PM UTC

Hi Beverly

I checkd it again and it is still not possible to buy the image.

I need this image as soon as posible.

The image i want is:

170056961

how long whil it take to revert my account back?

regards

marc

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Beverley Gray
Beverley GrayCorrect answer
Inspiring
Nov 13, 2018 1:13 PM UTC

Hi Marc

The issue will be fixed tomorrow, allowing you to use the credits in your Adobe Stock account (but not purchase more).

Are you able to wait another day?

Kind regards

Bev

Translate
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