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JamBeats
Participant
October 8, 2021
Question

Need refund

  • October 8, 2021
  • 1 reply
  • 217 views

I tried the adobe stock subscription but didn't find anything that I liked so I left it alone. 
This morning the subscription was renewed. I contacted support through chat but they refused to give me any refund saying that there is a 14 day cancellation policy. I HAVENT EVEN USED IT. I tried to get a refund within 14 days but was refused. I was only able to cancel the plan. This kind of service from such a big company is outrageous and disgraceful.

 

Please provide me with my requested refund. 

 

Someone please help.

Thank you.

This topic has been closed for replies.

1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
October 8, 2021

Hi @JamBeats,

I apologize for the experience you had with our customer service team. I can see that you only used one license from the free month of the subscription. You should have been granted a refund. I will forward this our customer care leads. Please send me a private message with an email or phone number so I can have an agent contact you.

 

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
October 11, 2021

@JamBeats

Customer care has initiated a refund. If you have questions please contact customer care, https://helpx.adobe.com/contact.html Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.
Refer to case number ADB-21489214-G0V1

 

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