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Participant
December 13, 2022
Answered

Never adobe again

  • December 13, 2022
  • 3 replies
  • 242 views

I have been double charged for 7 months for a total $210 for Shutterstock. I've made 20 calls in 1 week but no one can help me.  They ask me the same questions evertime. In India Colombia no one can help me. I have a bank statement I sent. They charged both my debit card and PayPal account. I will never buy adobe again

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This topic has been closed for replies.
Correct answer WendellaBee

I'm sorry you are having difficulties managing your subscription. You can manage your subscription and payment method from https://account.adobe.com

 

If you believe there is an issue with how you are being billed then please contact customer care for assistance, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

 

Refer to your case number: ADB-27240715-H4K2

3 replies

Jill_C
Community Expert
Community Expert
December 14, 2022

Why are you complaining about Shutterstock on an Adobe forum?

Jill C., Forum Volunteer
WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
December 13, 2022

I'm sorry you are having difficulties managing your subscription. You can manage your subscription and payment method from https://account.adobe.com

 

If you believe there is an issue with how you are being billed then please contact customer care for assistance, https://helpx.adobe.com/contact.html. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

 

Refer to your case number: ADB-27240715-H4K2

Legend
December 13, 2022

The strange thing is that Shutterstock is NOTHING to do with Adobe.

Adobe is a rival of Shutterstock. Were you actually charged for "Adobe Stock"?