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Big Al 3D
Known Participant
July 30, 2021
Question

New to Adobe Stock

  • July 30, 2021
  • 2 replies
  • 162 views

My company recently upgraded out Adobe accounts and I got this message in my dashboard:

 

"You've been ugraded to Unlimited Adobe Stock Standard Assets."

 

I have been to the stock site, but am confused as to what is included with our account. I can see to set to Standard items, but if I click on it and select Standard Licence, I can only download "free with trial." What am I missing here? I would like to explore what I can use, but then am turned off by the process.

 

Thanks for any help.

This topic has been closed for replies.

2 replies

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
August 2, 2021

Hi @Big Al 3D,

Make sure that when you sign into the Adobe  Stock website that you see your company name or the name of your team in the profile menu in the upper right corner of the screen. If you see your own name then you are looking at your personal profile and you'll want to select your organization from the profile menu.

 

You can confirm that you are getting the unlimited licenses by clicking in the center of an asset thumbnail to open the asset detail view. You will see the Enhanced license (included in your plan) in the detail view. 

 

 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 31, 2021

Are you connected with your professional Adobe ID? Your personal ID or a different ID than the one provided does not work. If this does not help, and as I suspect that you are in a CC for Teams or better environment, I suggest contacting an administrator for your Teams environment, best would probably be the contract owner, to get additional information on your contract. It may well be that you still need  a licence to be assigned.

 

If all that does not work, ask the administrator to contact Adobe support via the admin console.

ABAMBO | Hard- and Software Engineer | Photographer
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