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Participant
October 3, 2023
質問

No option Download the stock images for the paid credits

  • October 3, 2023
  • 返信数 2.
  • 315 ビュー

I had 100s of image credits in Adobe stock. Paid 870 USD over 3 years. Have not downloaded most of them. Due to unforeseen circumstances, I was not able to continue the subscription. When I asked in the chat if there is any way to redeem those for which I have already paid, they disconnected without answers. This is frustrating. Has anyone faced such an experience? How to solve it?

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返信数 2

Abambo
Community Expert
Community Expert
October 3, 2023

In addition, to what @Jill_C says, credits expire after one year. You should look at it differently: you do not pay for credits, but to be able to licence assets at a certain price. With that subscription, you get each month an allocation of X (standard) asset credits for up to one-year credits. Basically, you are paying for the ability to access the site and to licence assets. Adobe, in the meanwhile, invests a lot of money to add new assets to the database and to keep the infrastructure up and running. That costs a lot of money if you licence assets or not.

 

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
October 3, 2023

Read your Adobe Stock Agreement. Unused credits are forfeited at the end of the subscription period. This is also clearly stated on the page which describes how to cancel:
Cancel your Adobe Stock membership
Caution:  By canceling your Adobe Stock subscription, you lose access to any unused licenses.

 

If you haven't cancelled the subscription yet, you can go back into your account and license/download assets to use up all those credits. You should also download all previously licensed assets so that you have a copy on your hard drive, since your Library in Adobe Stock will no longer be accessible after cancellation.

Jill C., Forum Volunteer