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severiano313914594r20
Participant
July 30, 2023
Answered

No puedo descargar contenido de adobe stock

Hola, estaba tratando de usar los créditos de adobe stock que incluye mi plan, pero al querer descargar una imagen, es como si no tuviera ningún plan registrado.

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WendellaBee
WendellaBeeCorrect answer
Inspiring
July 31, 2023

Hi @severiano313914594r20,

I don't see any active Adobe Stock subscription associated with you email address. It appears the subscription was canceled in June. You may want to check your email. The cancellation notification may have landed in your spam folder.  You can always resubscribe. If you require additional assistance please contact our customer care team.  https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

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4 replies

Jill_C
Community Expert
Jill_CCommunity Expert
Community Expert
July 30, 2023

Are you certain that you have logged on with the correct email address? 

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Jill C., Forum Volunteer
severiano313914594r20Author
Participant
July 30, 2023

Si, cuando doy click en "administrar cuenta" dentro de adobe stock, me envía a mi página de adobe account, en donde está el resumen de mi plan. Además de que figura el mismo correo

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 31, 2023

    What subscription do you have? Are you certain that you have not simply used up all your assets?

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