Skip to main content
A
Anonymous
April 1, 2019
Answered

No rollover?

  • April 1, 2019
  • 1 reply
  • 687 views

Hi!

I started my Adobe Stock subscription last month, but only used 2 of my 10 images thinking I could save the rest for use later. A month later, it looks like I got 10 new image credits but the 8 I had left are nowhere to be found. Shouldn't I have 18 images total left to use?

What is going on? I feel ripped off.

    This topic has been closed for replies.
    Correct answer WendellaBee

    Yes exactly, so why does it say I only have 10 images when it should be 18?


    Hi L.B.,

    You'll need to Contact Customer Care to resolve this issue.

    EBQ

    1 reply

    Brad Lawryk
    Brad Lawryk
    Legend
    April 1, 2019

    Yes they should roll over. Check your license history and see if perhaps you licensed some by mistake?

    A
    Anonymous
    April 2, 2019

    Nope, only 2 images in my license history.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    April 2, 2019

    Image credits roll over for up to a years worth of credits (so at most 120 credits for a 10 images/month). You see the amount of leftover credits on https://stock.adobe.com when signed-in.

    ABAMBO | Hard- and Software Engineer | Photographer
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices