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Patternista71
Patternista71
Participant
February 25, 2017
Answered

None of my Stock images saved to library folder! Help!

  • February 25, 2017
  • 5 replies
  • 2173 views

For the past 24 hours I have marked upwards of 500 photos to save to a named folder in my Adobe CC Stock library, for a project on deadline. Now I'm preparing for the final stage of the project, and only 179 of the photos are in the library!

This happened once before, months ago, and it was a disaster. Do I have to check my folder every single time I save an image, even though it says the image saved to folder?

The 179 images that saved were on a library computer using Chrome. The remaining ones (missing) were saved to the named folder on my updated iPhone 6 and now using safari on a library computer.

Does Adobe have a record of my saved images?

Please help!

    This topic has been closed for replies.
    Correct answer CTC-NH

    Yes, I seem to be up and running fine.  I needed to add photos in the library to force it to sync, but it works now.

    5 replies

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    Community Manager
    March 3, 2017

    Hi chowder and CTC-NH,

    We've been able to make some changes to our server side, curious if you can confirm that the images are syncing to your Libraries now?

    Regards

    Pete

      C
      CTC-NHCorrect answer
      Inspiring
      March 3, 2017

      Yes, I seem to be up and running fine.  I needed to add photos in the library to force it to sync, but it works now.

        Pete.Green
        Community Manager
        Pete.GreenCommunity Manager
        Community Manager
        March 3, 2017

        Thanks for the update CTC-NH!

        Let us know if you have further issues.

        Regards

        PG

        WendellaBee
        Adobe Employee
        WendellaBee
        Adobe Employee
        March 1, 2017

        Hi,

        Could you please provide exact steps you are using to get images into your library? We'd like to try and reproduce the issue you are reporting.

        EBQ

        C
        CTC-NH
        Inspiring
        February 28, 2017

        Now its really broken.  I saw a couple other threads that there is an outage and libraries are not available at all...:(

        WendellaBee
        Adobe Employee
        WendellaBee
        Adobe Employee
        February 28, 2017

        Libraries not loading on the Adobe Stock website was caused by an outage with Amazon Web Services which has been resolved. There is another issue that started on 2/24/17 that was affecting syncing of libraries to Creative Cloud applications. This issue is being investigated. I'll post an update when I have more information.

        EBQ

        Sheena Kaul
        Community Manager
        Sheena KaulCommunity Manager
        Community Manager
        February 28, 2017

        Hi Brian,

        I understand that you are not able to see all your saved images in the CC libraries.

        Have to tried to connect to a different network and then tried to sync the CC libraries again?

        Regards,

        Sheena

        C
        CTC-NH
        Inspiring
        February 27, 2017

        I think I'm having the same... or similar issue.  Previews I save to different libraries do not sync and show in the desktop apps (PhotoShop / Indesign) on my mac.  I put 15 images into a few different libraries earlier, and it only shows 4 in the synced desktop applications.  They do show in the libraries online, but do not sync correctly.

        OP, are you seeing the 500 photos in your online library.

        WendellaBee
        Adobe Employee
        WendellaBee
        Adobe Employee
        February 28, 2017

        Hi RW,

        There is an issue reported that Libraries are not automatically syncing in Creative Cloud applications. The workaround for this issue is to click on Sync button in applications Libraries Panel to sync libraries manually.

        EBQ

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