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Liza5C53
Participant
April 27, 2022
Answered

Not allowed to use my stock images what i've paid for months ago.

  • April 27, 2022
  • 1 reply
  • 114 views

I had a 1 year subscription plan, and after that i kept continuing paying every month to get 10 images/month. My credit card expired in January, and didnt add my new credit card to my account, because i didnt have a job. I had +50 images that i didnt use, and i'm not even allowed to use them, because my plan was cancelled??? I mean i paid for those images months ago, and i can't use them? How is your company still working? You take people's money and even if i jump out the window i won't get back my unused images. It's very disappointing that a company this big can allow such thing to themselves, and losing customers.

This topic has been closed for replies.
Correct answer Abambo

I'm sorry for what happened, but the terms and conditions clearly state that you need to have a subscription and continue to be subscribed to access the rolled over credits. It's sad to lose the job, but you still need to honour your contractual obligations, or you have to act on this. You did not contact customer support in January to explain the situation. That was an error.

The only thing I can advise you to do is to contact the customer service. Maybe they can do something to reactivate the interrupted subscription. The advice is without guarantee of success!

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
April 27, 2022

I'm sorry for what happened, but the terms and conditions clearly state that you need to have a subscription and continue to be subscribed to access the rolled over credits. It's sad to lose the job, but you still need to honour your contractual obligations, or you have to act on this. You did not contact customer support in January to explain the situation. That was an error.

The only thing I can advise you to do is to contact the customer service. Maybe they can do something to reactivate the interrupted subscription. The advice is without guarantee of success!

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

ABAMBO | Hard- and Software Engineer | Photographer
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