Not working on Chrome

Forum|Forum|7 years ago
December 30, 2018
3 replies
1034 views

For more than a week search pages lock up when using Chrome browser. I have had this problem on three computers (2 Win10 and one Unix) from several different connections.

Firefox works from the same computers and locations.

This topic has been closed for replies.

Correct answer WendellaBee

Hello,

We've pushed a fix for this issue to production, please sign out of the Adobe Stock website, clear your browser history and sign back into the site. Let us know if you experience any issues.

EBQ

WendellaBeeCorrect answer

Inspiring

Hello,

We've pushed a fix for this issue to production, please sign out of the Adobe Stock website, clear your browser history and sign back into the site. Let us know if you experience any issues.

EBQ

P

paulb59156198Author

Participant

I finally tracked this down to the LastPass plugin - the Dec 14 update. I have reported this to LastPass.

The workaround is to not activate LastPass in incognito and run Adobe Stock from that.https://stock.adobe.com/

S

sbucciarelli

Participant

Thank you! LastPass is definitely the culprit for me too.

I've been using Adobe Stock in Firefox which works just as good until LastPass can get this issue fixed.

Thanks

Abambo

Community Expert

Adobe stocks works fine for me on chrome on Windows 10. Could you please describe the problem more in detail?

Also: Did you try to start Chrome “nude” without extensions?

ABAMBO | Hard- and Software Engineer | Photographer

P

paulb59156198Author

Participant

When it initially happened I tried loading in Incognito, and it still failed.

After I posted this I chased down all the adobe related cookies and deleted them. This fixed the issue. Given the same thing happened on three systems on two OS, I doubt I am the only one.

The problem was any page with many images - search, library, see more. It would lock up, giving a browser message asking if I wanted to keep waiting or kill it. If I clicked on an image in the first few seconds of loading a page it would try to show that image, but would lock up. I could pull the image number from the URL and see the image that way. Individual images loaded fine and I could down load.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded