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paulb59156198
Participant
December 30, 2018
Answered

Not working on Chrome

  • December 30, 2018
  • 3 replies
  • 1032 views

For more than a week search pages lock up when using Chrome browser. I have had this problem on three computers (2 Win10 and one Unix) from several different connections.

Firefox works from the same computers and locations.

      This topic has been closed for replies.
      Correct answer WendellaBee

      Hello,

      We've pushed a fix for this issue to production, please sign out of the Adobe Stock website, clear your browser history and sign back into the site. Let us know if you experience any issues.

      EBQ

      3 replies

      WendellaBee
      Adobe Employee
      WendellaBeeCorrect answer
      Adobe Employee
      January 23, 2019

      Hello,

      We've pushed a fix for this issue to production, please sign out of the Adobe Stock website, clear your browser history and sign back into the site. Let us know if you experience any issues.

      EBQ

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      paulb59156198Author
      Participant
      December 31, 2018

      I finally tracked this down to the LastPass plugin - the Dec 14 update. I have reported this to LastPass.

      The workaround is to not activate LastPass in incognito and run Adobe Stock from that.https://stock.adobe.com/

      S
      sbucciarelli
      Participant
      January 2, 2019

      Thank you! LastPass is definitely the culprit for me too.

      I've been using Adobe Stock in Firefox which works just as good until LastPass can get this issue fixed.

      Thanks

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      December 30, 2018

      Adobe stocks works fine for me on chrome on Windows 10. Could you please describe the problem more in detail?

      Also: Did you try to start Chrome “nude” without extensions?

      ABAMBO | Hard- and Software Engineer | Photographer
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      paulb59156198Author
      Participant
      December 30, 2018

      When it initially happened I tried loading in Incognito, and it still failed.

      After I posted this I chased down all the adobe related cookies and deleted them. This fixed the issue. Given the same thing happened on three systems on two OS, I doubt I am the only one.

      The problem was any page with many images - search, library, see more. It would lock up, giving a browser message asking if I wanted to keep waiting or kill it. If I clicked on an image in the first few seconds of loading a page it would try to show that image, but would lock up. I could pull the image number from the URL and see the image that way. Individual images loaded fine and I could down load.

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