Skip to main content
E
elizabethw19646727
Participant
August 14, 2018
Answered

OHMYGOD

  • August 14, 2018
  • 1 reply
  • 258 views

I stumbled upon this by mistake but my grandma has been paying $30 for stock for almost a year not even realizing she signed up for it, she thought it was something that came with cc! Can someone PLEASE cancel the adobe stock subscription for us?

-Liz

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Sure Elizabeth, I do understand your concern here.

    Kindly click on the customer care link here and follow the steps to get in touch with the support for cancellation or you may self cancel the plan as well. Please see Cancel your Adobe Stock membership

    I hope that helps!

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    August 14, 2018

    Hi Elizabeth,

    I understand the situation here and checked the account details.

    It seems like the subscription is in a suspended mode but still active and can be cancelled but the Stock subscription had been in use and about 21 licenses have been downloaded from that account.

    I would request you to Contact Customer Care for the cancellation and refund request.

    Let me know if you're unable to contact support.

    Regards,

    Sheena

    E
    elizabethw19646727Author
    Participant
    August 14, 2018

    Right, she was aware she had this service but was unaware she was paying for it. We know that she has used it, we just want it CANCELED. She never would have subscribed to it, as it isn’t a need. She thought it came with her cc and didn’t question it. I tried following the portal several times and it keeps looping around. I looked through the forums and no one is of any help except for the few times someone just went in and cancelled it for the subscriber.

    Is there a phone number I can call to have this taken care of? We just need it canceled immediately!

    Sent from my iPhone

      Sheena Kaul
      Community Manager
      Sheena KaulCommunity ManagerCorrect answer
      Community Manager
      August 14, 2018

      Sure Elizabeth, I do understand your concern here.

      Kindly click on the customer care link here and follow the steps to get in touch with the support for cancellation or you may self cancel the plan as well. Please see Cancel your Adobe Stock membership

      I hope that helps!

      Regards,

      Sheena

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices