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Participant
March 8, 2024
Question

On which way or link or button can I put my old licences from FOTOLIA to ADOBE?

  • March 8, 2024
  • 1 reply
  • 80 views

On which way or link or button can I put my old licences from FOTOLIA to ADOBE?

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1 reply

Abambo
Community Expert
Community Expert
March 8, 2024

You would have needed to synch your Fotolia account with your Adobe account. I'm not sure that still works automatically. You should contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer