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damient47392909
Participant
December 19, 2018
Answered

Only have 1 invoice

  • December 19, 2018
  • 2 replies
  • 279 views

Dear Adobe,


I have purchased 12 photos these past few days. In my account, I can only see one invoice present.

Please contact me / produce the invoice so I can claim this in my expenses for December !

Thank you in advance and best regards

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Damien,

    Thanks for reaching out to the Adobe Stock community.

    I have checked your account details and noticed that you had purchased an Adobe Stock on-demand asset on 13 Dec 2018 and the other 10 assets which are licensed are considered as on-demand "overage" license. Since there is a single order number for your purchase, you have received only 1 invoice for the same.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    2 replies

    D
    damient47392909Author
    Participant
    December 20, 2018

    Hi Twarita,

    Thanks a lot for your answer!

    I don't understand the meaning of "overage" licence.

    On my side, I have been debited on my bank account for every pictures.

    It is the reason why I don't understand there is only one invoice on my Adobe Account.

    Could you be more accurate?

    Thank you very much for your help.

    Damien

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 19, 2018

    Hi Damien,

    Thanks for reaching out to the Adobe Stock community.

    I have checked your account details and noticed that you had purchased an Adobe Stock on-demand asset on 13 Dec 2018 and the other 10 assets which are licensed are considered as on-demand "overage" license. Since there is a single order number for your purchase, you have received only 1 invoice for the same.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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