Skip to main content
L
luis_ignacioh92515437
Participant
June 24, 2017
Answered

Order Cancellation

  • June 24, 2017
  • 2 replies
  • 1649 views

Good afternoon,

I would like to cancel the payment of an Adobe Stock license made this afternoon.

The order number is # ADD000567858ES and the amount of 59.99 €. I had never used the product before, I do not know the functioning of the page and, having 10 free images, I thought it was with all the licenses. I urgently request the cancellation of the operation and the return of the money.

Greetings,

Nacho Herranz

This topic has been closed for replies.
Correct answer Sheena Kaul

I understand.

But you will need to Contact customer care for the request.

2 replies

D
debbiea12380252
Participant
July 19, 2018

I would like to cancel the order for Adobe LiveCycle designer. I have talk to people on the phone got transferred a few times and now I am chatting. My order # is ADB035816414

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 19, 2018

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

Sheena Kaul
Sheena Kaul
Legend
June 25, 2017

Hi Luis,

You can now self cancel your plan from your accounts page on adobe.com.

Please see Cancel your Adobe Stock membership for the detailed steps.

In case, you are unable to cancel it yourself, please contact the support through call/chat.

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Please go through the Adobe - Subscription Terms as well.

Regards,

Sheena

L
luis_ignacioh92515437Author
Participant
June 25, 2017

But I, what I'm requesting, is that I get back 59,99 euros

L
luis_ignacioh92515437Author
Participant
June 25, 2017

I have to pay the money because I did not want to buy that license. Neither that license nor any

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices