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Participant
Jun 24, 2017 4:44 PM UTC
Answered

Order Cancellation

Good afternoon,

I would like to cancel the payment of an Adobe Stock license made this afternoon.

The order number is # ADD000567858ES and the amount of 59.99 €. I had never used the product before, I do not know the functioning of the page and, having 10 free images, I thought it was with all the licenses. I urgently request the cancellation of the operation and the return of the money.

Greetings,

Nacho Herranz

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Sheena Kaul
Sheena KaulCorrect answer
Legend
Jun 27, 2017 1:45 PM UTC

I understand.

But you will need to Contact customer care for the request.

12 replies

Participant
Jul 19, 2018 9:31 PM UTC

I would like to cancel the order for Adobe LiveCycle designer. I have talk to people on the phone got transferred a few times and now I am chatting. My order # is ADB035816414

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John T Smith
Community Expert
Community Expert
Jul 19, 2018 9:32 PM UTC
Sheena Kaul
Legend
Jun 25, 2017 8:38 AM UTC

Hi Luis,

You can now self cancel your plan from your accounts page on adobe.com.

Please see Cancel your Adobe Stock membership for the detailed steps.

In case, you are unable to cancel it yourself, please contact the support through call/chat.

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

Please go through the Adobe - Subscription Terms as well.

Regards,

Sheena

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Participant
Jun 25, 2017 9:39 AM UTC

But I, what I'm requesting, is that I get back 59,99 euros

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Participant
Jun 25, 2017 9:43 AM UTC

I have to pay the money because I did not want to buy that license. Neither that license nor any

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