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danadv
danadv
Participant
February 21, 2018
Answered

Ordered trial and cancelled same day but have been getting charged monthly.

  • February 21, 2018
  • 1 reply
  • 797 views

Ordered trial and cancelled same day but have been getting charged monthly. Your Customer Care Contact seems to be set up to deter any cancelling. How do I get credit for the past two months of billing. It's easy enough for Adobe to see I never used this after the only day I tried it and cancelled.

      This topic has been closed for replies.
      Correct answer Sheena Kaul

      Terminated the account, but refused to credit the 2 months that were charged. Will be disputed with credit card company. Shady business practices do not build businesses.


      Hi Dan,

      The issue has been taken care off.

      Feel free to update the thread in case of any issues.

      Regards,

      Sheena

      1 reply

      twaritar3263062
      twaritar3263062
      Participating Frequently
      February 21, 2018

      Hi Dan,

      Sorry to hear that.

      I did go through your account details and noticed that your Stock subscription is still active. I would request you to go through the help document of cancellation to understand the workflow https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

      You may also contact our support team Support FAQ: How can I contact Adobe for support? for cancellation and refund requests.

      If you still face trouble, feel free to update this thread so that we can further assist you.

      Regards

      Twarita

      danadv
      danadvAuthor
      Participant
      February 21, 2018

      I did not know if I wanted an Adobe account. I tried it on a Trial Basis(thus the term Trial) and decided I would have little use for it. I recall cancelling same day. Now I find my company has been getting bills monthly. I only tried using the account on the day of my trial and discovered it is not a useful service for me. Even though I recall cancelling the same day, the billing showed up literally a month later.  However, if I log in now there is no way to cancel the monthly charge  without "agreeing" to pay more in the form of a cancellation fee.

      Your cancellation policy seems to be set up to steal money from my account. If I hit cancel, it states that I am "agreeing" to have a cancellation fee of $143 taken out of my account. I cannot hit any cancel to my account without that being in the "agreement".

      This is a thinly veiled negative option program that ratchets up a cancellation fee that makes no sense.

      Please cancel my account today, as it should have been cancelled the day I "tried" it and credit the outstanding balances.

      We will be disputing all charges to our credit card company if they show up again.

      My next call is to resolve this issue will be to the Better Business Bureau.

        twaritar3263062
        twaritar3263062
        Participating Frequently
        February 21, 2018

        Dan,

        I see you have already contacted our support team and they have terminated the account as per your request

        Please let us know if you have any further questions.

        Regards

        Twarita

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