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erikdesign55
Participant
April 9, 2017
Answered

Paid subscription - will not allow me Adobe Stock.....

  • April 9, 2017
  • 3 replies
  • 390 views

Would a manager or Adobe Stock expert please email me ASAP on

<REMOVED BY MODERATOR>  I keep getting cut off from Adobe chat..................

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    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Erik,

    I apologize for the trouble but please let me know what is the issue that you are facing with the Adobe stock services so that I can help you.

    In case you still wish to get in touch with the support, please follow Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Sheena

    3 replies

    E
    erikdesign55Author
    Participant
    April 11, 2017

    I just tested another paid feature out on my android here and it is not showing as paid either.  See attached screen shot.  I have ALSO already paid for this "PDF PACK" and "ADOBE PRO DC".  So this leads me to believe one of 2 things.  Either you are having a billing system issue or else my account is corrupt.  I really need to get all this working tonight.  If you have to, temporarily set up my account with my personal email me.  Email me for details.....

    Erik

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity Manager
    Community Manager
    April 11, 2017

    Hi Erik,

    Please see the private message I sent.

    Regards,

    Sheena

    E
    erikdesign55Author
    Participant
    April 11, 2017

    Hi Sheena,

    The issue is that I have a paid subscription to Adobe Stock and your billing system keeps asking me repeatedly for my credit card, etc... again.  I am not going to do that because you have already charged my card once.  In other words your system will not recognize me as a paid subscription.  Please add correctly to my account.  If you want my account information then private message me.  Thanks.

    Sheena Kaul
    Community Manager
    Sheena KaulCommunity ManagerCorrect answer
    Community Manager
    April 10, 2017

    Hi Erik,

    I apologize for the trouble but please let me know what is the issue that you are facing with the Adobe stock services so that I can help you.

    In case you still wish to get in touch with the support, please follow Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Sheena

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