Paying for Adobe Pro cant access feature

Forum|Forum|1 year ago
September 26, 2024
2 replies
210 views

I have been paying for the adobe pro feature for about 8 months now. At first it was working but for the past 5 months I have not been able to access this feature anymore but am still paying 21.64 every month for it. I have two emails signed up with adobe and have checked both numerous times and neither of them allow me to access the adobe pro feature. I have tried contacting adobe through multiple avenues but still get no where I do not need anymore money taken out of my account for a feature that I cannot access!

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L

Liza5C0C

Community Manager

Hi @arianna_7540 - i'm seeing that only one product is linked to the account you're using here, and its a Lightroom Mobile, which is inactive/cancelled.

A

arianna_7540Author

Participant

Yes I cancelled that a long while ago. That is my issue now, I did a free trial for adobe pro this year I liked it and proceeded with the pro version but have no access to it but am still paying for it each month.

Jill_C

Community Expert

You have posted in the Adobe Stock forum which is specifically for Buyers of Adobe Stock photography, video and vector assets. I am not familiar with a Pro version of an Adobe Stock subscription. Can you explain further what you think you've signed up for?

Jill C., Forum Volunteer

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arianna_7540Author

Participant

Thank you, I didnt notice it was the stock forum, I will post to the correct community!

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