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Dionne25323215e3rv
Participant
February 16, 2023
Answered

Paying for monthly plan but can't download stock images

  • February 16, 2023
  • 3 replies
  • 483 views

Hi, I have signed up for 10-assets a month for stock images and ahve been paying that for a few months. But when I go to access them I can only download a preview and am invited to set up a free trial. I am currently paying for the contract that I cannout use. How do I get access? 

This topic has been closed for replies.
Correct answer WendellaBee

When you sign into the Adobe Stock site make sure you are signing in to your team profile. If you open the profile menu on the Adobe Stock site you'll either see personal or the name of your company or team. If you see personal, click change and select the team.

3 replies

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
February 16, 2023

When you sign into the Adobe Stock site make sure you are signing in to your team profile. If you open the profile menu on the Adobe Stock site you'll either see personal or the name of your company or team. If you see personal, click change and select the team.

    D
    Dionne25323215e3rvAuthor
    Participant
    February 17, 2023

    That solved it! Thank you, I didn't realise I had to switch between accounts. Really appreciate that tip 🙂 

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      February 16, 2023

      Personal stock plan and Enterprise account? Or the inverse?

      Check at https://account.adobe.com/plans the plans you have.

       

      Contact Adobe customer care for details on how to solve this: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
      Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

      For support via Twitter:
      https://twitter.com/AdobeCare

      (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
      https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

      ABAMBO | Hard- and Software Engineer | Photographer
      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      February 16, 2023

      Is it possible that you're using more than one Adobe logon ID?

      Jill C., Forum Volunteer
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