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olag49833569
Participant
Nov 29, 2018 8:45 PM UTC
Answered

Paymant method fail and how to cancel my access

I've just finished my one-month free subscription for Stock. I want to delete the subscription, but I don't know why, I've changed three different payment methods (credit cards) but all the time the payment is refused... i tried to get some informations on Adobe chat but with No effect. Please help me. Is my account

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Nov 30, 2018 6:23 AM UTC

    Hi Ola,

    Just to confirm, you're looking to cancel your Adobe Stock subscription, right?

    You can now self cancel your Adobe Stock plan from your account page.

    Please refer the help document below to understand the workflow:

    Cancel your Adobe Stock membership

    In case you just wish to update your credit card, please see Managing your Membership FAQ: How do I update my payment information?

    Regards,

    Sheena

    View reply

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Nov 30, 2018 6:23 AM UTC

    Hi Ola,

    Just to confirm, you're looking to cancel your Adobe Stock subscription, right?

    You can now self cancel your Adobe Stock plan from your account page.

    Please refer the help document below to understand the workflow:

    Cancel your Adobe Stock membership

    In case you just wish to update your credit card, please see Managing your Membership FAQ: How do I update my payment information?

    Regards,

    Sheena

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